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Welcome15 for 15% discount on 1st purchase. Free delivery for orders above 500/-
First Purchase Up to 15% Off
Returns & Exchange Policy
- Thank you for choosing Serene Organics. We want you to be happy with your purchase. Here’s our simple return policy:
- Returns
- What Can Be Returned:
- You can return products if they arrive damaged, have defects, or if you receive the wrong item. To request a return, please email us photos of the issue within 48 hours of receiving your order.
- What Can’t Be Returned:
- We cannot accept returns if the product has been used, the seal is broken, or the serial number has been tampered with.
- How to Start a Return:
- Email us at contact_us@sereneorganics.in or WhatsApp us at +91 8777091894 within 48 hours of receiving your order.
- Refunds
- Approval Process:
- Once we receive and inspect your return, we’ll let you know if your refund is approved. If approved, we’ll issue a refund or send a replacement. If not approved, we’ll send the product back to you.
- Shipping Costs:
- You are responsible for the shipping costs to return the item, and these costs are non-refundable.
- Refund Method:
- If approved, your refund will be processed and credited to your original payment method within 7 days.
- Exchanges
- Need an Exchange? Contact us at contact_us@sereneorganics.in or WhatsApp us at +91 8777091894 to arrange an exchange.
- Damaged or Defective Items
- Received a Damaged Item? Please contact us immediately. We’ll guide you on how to return it.
- Contact Us
- For any questions, feel free to reach out at contact_us@sereneorganics.in or WhatsApp us at +91 8777091894. We’re here to help.
